og99 Responsible Gaming — Your Safety Comes First

Our Commitment to Responsible Gaming

At og99, we believe gaming should be a source of entertainment — nothing more. We understand that, for the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond, gaming is a fun pastime enjoyed within personal limits. However, we also recognise that for a small number of individuals, gambling can become a problem that affects their finances, relationships, and wellbeing.

og99 has implemented a comprehensive set of responsible gaming tools and policies to support players who may need help managing their activity on the platform. Our responsible gaming programme is designed to be proactive — we do not wait for a problem to become serious before acting. If you feel that gaming is no longer fun and is instead causing stress or financial strain, please use the tools described on this page or contact our support team immediately.

og99 complies with all applicable age verification requirements. During the registration process, players are required to confirm that they are 21 years of age or older. og99 reserves the right to request additional proof of age at any time, and accounts found to belong to players under 21 will be suspended immediately and any associated funds will be withheld pending investigation.

Responsible Gaming Tools Available to You

og99 provides a suite of player-controlled tools to help you manage your gaming activity. All of these tools can be activated by contacting our support team at [email protected]. Once a restriction is applied, it takes effect immediately and cannot be reversed during the specified period.

To activate any of the tools above, email [email protected] with your registered username and the specific tool or restriction you would like applied. Our team operates 24 hours a day, 7 days a week Bangladesh Standard Time (BST, UTC+6) and will process your request without delay.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. Recognising the warning signs early is the most effective way to address the issue before it becomes unmanageable. Below are some common indicators that gambling may be having a negative impact on your life:

How to Request Self-Exclusion on og99

Self-exclusion is the most powerful tool available for players who feel they need a complete break from gaming. The process for requesting self-exclusion on og99 is straightforward:

• Email [email protected] from the email address registered on your og99 account. Include your username and state clearly that you are requesting self-exclusion.
• Specify whether you want a temporary exclusion (minimum 30 days, up to 12 months) or a permanent exclusion. Permanent exclusions cannot be reversed.
• Our support team will apply the exclusion within one hour of receiving your verified request. You will receive an email confirmation once the restriction is active.
• During the exclusion period, do not attempt to create a new account. Doing so is a violation of og99's Terms and Conditions and any winnings from a new account opened during an exclusion period will be forfeited.

If you have been permanently self-excluded and later feel you are ready to return to controlled gaming, og99 requires a minimum 12-month waiting period followed by a written request and a support team review. We take self-exclusion commitments seriously and prioritise your long-term wellbeing over short-term platform access.

Tips for Playing Responsibly Every Day

Whether you are a casual player or an experienced bettor, these practical guidelines help keep gaming a positive experience:

• Set a budget before you play and stick to it. Decide in advance the maximum amount you are prepared to spend — treat it like money spent on any other entertainment.
• Never gamble with money you cannot afford to lose. Do not use funds intended for rent, bills, food, or family expenses to place bets.
• Take regular breaks. Step away from the platform at regular intervals, especially during long sessions. Use the session time limit tool to enforce breaks automatically.
• Do not chase losses. If you have reached your budget limit, accept the outcome and stop playing. Chasing losses nearly always leads to larger losses and increased stress.
• Keep gaming in perspective. Gaming is one activity among many. Maintain time for friends, family, physical activity, and other hobbies. If gaming is crowding out other parts of your life, that is a warning sign.
• Avoid gaming when you are emotional. Making betting decisions while upset, stressed, or under the influence of alcohol or other substances increases risk significantly. Play with a clear head only.

Protecting Minors from Online Gaming

og99 takes the protection of minors extremely seriously. The platform is designed, operated, and marketed exclusively for adults aged 21 and above. We have implemented multiple layers of age verification to prevent anyone under 21 from accessing the platform. However, parents and guardians also play a vital role in ensuring that minors do not access online gaming sites.

We recommend the following steps to keep minors safe from online gambling:

• Keep your og99 account login credentials (username and password) private and do not share them with any minor in the household.
• Use parental control software on shared devices to block access to online gaming and betting sites. Many free and paid solutions are available for Android and iOS devices.
• If you suspect a minor has accessed your og99 account or created their own account, report this to our support team immediately at [email protected]. We will investigate and act promptly.

Get Help — You Are Not Alone

If you believe that your gambling has become a problem, or if someone close to you is struggling with problem gambling, please reach out for help. Asking for support is a sign of strength, not weakness. og99's support team is available around the clock and will treat your situation with complete confidentiality and respect.

Remember that you are not obligated to continue playing on og99 or any other platform. Your financial stability, mental health, and personal relationships are always more important than any gaming outcome. If you feel that a complete break is what you need, use the self-exclusion tool without hesitation.

og99 is committed to being part of the solution when gaming causes harm. We will continue to invest in and improve our responsible gaming programme to ensure that every player in Bangladesh has access to the tools and support they need to play safely and within their means.