og99 Privacy Policy — How We Handle Your Personal Data

1. Introduction

og99 ("we", "our", "us") operates the online gaming platform accessible at og99.today and is committed to protecting the privacy and personal data of all users. This Privacy Policy describes in detail how og99 collects, processes, stores, shares, and protects information about you when you use our platform — including when you browse anonymously, register an account, make a deposit, place a bet, or contact our support team.

By accessing or using the og99 platform, you consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, you should discontinue use of the platform. This policy should be read in conjunction with our Terms and Conditions, which govern the general use of the platform.

2. Information We Collect

og99 collects personal data in three principal ways: information you provide directly when using the platform, information collected automatically as you interact with the platform, and information we receive from third-party service providers involved in operating the platform. The categories of data collected are set out below.

Information You Provide Directly

• Registration data: full name, date of birth, email address, username, and password.
• Identity verification documents: government-issued photo ID and any supporting KYC documentation submitted during verification.
• Payment information: mobile payment account identifiers (e.g. bKash or Nagad number), bank account details, and transaction records. Full card numbers are not stored by og99.
• Support correspondence: messages, complaints, or queries you send to the og99 support team.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: pages visited, games played, bets placed, session duration, clicks, and navigation paths within the platform.
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers as described in Section 6 of this policy.

Information from Third Parties

• Payment processors: transaction confirmation details and fraud screening results from payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity verification services: results from third-party KYC providers used to confirm identity and age.
• Game providers: game session data, RNG outcomes, and betting activity logs from licensed game studios such as Pragmatic Play and Evolution Gaming.

3. How We Use Your Information

og99 uses the personal data it collects for the following purposes:

• Account management: to create, verify, and maintain your og99 account, and to authenticate your identity when you log in.
• Transaction processing: to process deposits and withdrawals, record betting activity, and calculate winnings accurately.
• Legal and regulatory compliance: to fulfil anti-money-laundering (AML) obligations, conduct KYC checks, respond to lawful requests from authorities, and maintain records required by applicable regulation.
• Responsible gaming: to monitor gaming patterns, identify indicators of problem gambling, and apply self-exclusion, deposit limit, or time-out restrictions where requested or required.
• Platform security and fraud prevention: to detect, investigate, and prevent fraudulent, abusive, or illegal activity on the platform.
• Customer support: to respond to your enquiries, resolve disputes, and improve the quality of our support service.

og99 does not use personal data for automated decision-making that produces legal or similarly significant effects on users, except where required for fraud prevention or KYC compliance. Where such automated processing is used, you have the right to request human review.

4. Legal Basis for Processing

og99 processes your personal data only where there is a valid legal basis for doing so. The applicable legal bases are:

• Contractual necessity: processing required to perform our obligations under the Terms and Conditions you accepted when registering — for example, processing your deposits and paying out verified winnings.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML, KYC, and reporting obligations.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: where og99 relies on your consent as a legal basis (for example, for certain optional communications), you have the right to withdraw that consent at any time by contacting support.

5. Data Sharing and Disclosure

og99 does not sell your personal data. We share data with third parties only in the following strictly limited circumstances:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): we share transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are bound by industry security standards.
• Identity verification partners: third-party KYC service providers who verify identity documents and age on our behalf. These partners receive only the minimum data necessary for verification.
• Game providers: licensed game studios such as Pragmatic Play and Evolution Gaming receive session data required to deliver game services. They do not receive your payment information or full identity data.
• Law enforcement and regulatory authorities: og99 will disclose personal data to competent authorities where required to do so by law, court order, or regulatory instruction. We will endeavour to notify you of such disclosure where permitted by law.

6. Cookies and Tracking Technologies

og99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and understand how users interact with the site. A cookie is a small text file stored on your device by your browser when you visit a website.

Types of Cookies We Use

• Strictly necessary cookies: essential for the platform to function. These include session management cookies that keep you logged in during your visit. These cookies cannot be disabled.
• Preference cookies: store your language, display, and notification settings so the platform remembers them between visits.
• Analytics cookies: help us understand aggregate usage patterns so we can improve platform performance and content relevance. Analytics data is processed in anonymised or pseudonymised form where possible.

You can control or delete cookies through your browser settings. Note that disabling strictly necessary cookies will affect the functionality of the og99 platform and may prevent you from logging in or completing transactions. og99 does not use advertising or retargeting cookies.

7. Data Retention

og99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation. The following general retention periods apply: account data is retained for the duration of your account's active status and for a minimum of five years following account closure, to satisfy AML and regulatory record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; KYC documentation is retained for a minimum of five years from the date of submission or account closure, whichever is later; support correspondence is retained for two years from the date of last contact.

When personal data is no longer required and the applicable retention period has expired, og99 will securely delete or anonymise the data in a manner that prevents recovery. Where full deletion is not technically feasible within a system (for example, in archived backup records), the data will be isolated and protected from further processing until deletion is possible.

8. Your Data Rights

As a user of og99, you have the following rights in relation to your personal data. To exercise any of these rights, contact the og99 support team at [email protected] with your registered username and a clear description of your request. og99 will respond within 30 days of receiving a valid request.

Please note that certain rights are subject to limitations under applicable law. For example, og99 may be unable to erase transaction records that it is legally required to retain for AML compliance purposes. Where a request cannot be fulfilled in full, og99 will explain the reason and fulfil the request to the extent possible.

9. Data Security

og99 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Our security measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure data storage with encrypted backups.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, og99 will notify affected users without undue delay. We will also notify relevant authorities as required by applicable data protection law. og99 maintains an internal incident response procedure to manage and contain data breaches promptly.

10. Children's Privacy

og99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the og99 platform. If og99 becomes aware that personal data has been collected from a person under 21 without verification of age, that data will be deleted and the associated account will be closed immediately.

Parents and legal guardians who believe that a minor may have registered on og99 are encouraged to contact us immediately at [email protected]. We will investigate and act promptly upon any such report.

11. Changes to This Privacy Policy

og99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the platform or by email. Your continued use of the og99 platform following any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how og99 is protecting your information. If you have any concern about a change to this policy, please contact us before continuing to use the platform.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way og99 processes your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

When contacting us about a privacy request, please include your registered username and specify clearly whether you are requesting access, correction, deletion, or another form of assistance. Do not include your account password or OTP in any correspondence.